全部术语
运营者术语表
A-to-z 担保索赔
自发货订单的买家保护:判赔的钱从你账户出,还在 ODR 上盖一个缺陷章——响应速度是个指标,不是礼貌。
买家须先联系卖家等 48 小时;不回应 = 默认判赔。防守是程序性的:窗口内带物流轨迹回应、用 Buy Shipping(准时发货的迟到索赔责任转给亚马逊)、高值单加签收、沟通留痕。错判的要申诉——翻案会把 ODR 缺陷一并移除。
关键数字
费率与规则以官方英文原文为准，保留原文：
- Eligibility: buyer contacted seller first + 48h wait; scope: seller-fulfilled orders (FBA orders are Amazon's responsibility).
- Granted claims = refund charged to you + ODR defect; no-response = auto-grant.
- Buy Shipping on-time shipments shift late-delivery claim liability to Amazon.
本词条另有英文完整版。